Processing Time All orders are processed within 1–2 business days.
Shipping Time Standard : 5–8 business days Free shipping
Ships from Canada only. No customs fees. No surprises.

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RETURN & REFUND POLICY

30-Day Money-Back Guarantee Not satisfied?
Contact us within 30 days of receiving your order.
How it works :
→ Email support@kinorax.ca with your order number
→ Return the product at your expense
→ We recommend using a tracked shipping service
→ Refund processed within 3–5 business days upon reception

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EXCHANGES 

Need a different size? 

We're happy to exchange your sleeve within 30 days of delivery. 

Please note : 

→ Return shipping costs are the responsibility of the customer 

→ We will cover shipping on the new item sent to you 

To request an exchange : Email support@kinorax.ca with your order number and desired size. 

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LOST OR MISSING PACKAGES 

Package not arrived after 10 business days? 

Contact us at support@kinorax.ca and we will investigate with the carrier. 

Please note , Kinorax is not responsible for : 

→ Packages marked as delivered by the carrier but not received 

→ Packages left in an unsecured location (door, porch, mailbox) and subsequently stolen or missing 

→ Packages delivered to an incorrect address provided at checkout To protect your delivery, we recommend : 

✓ Using a secure delivery address 

✓ Adding delivery instructions at checkout 

✓ Choosing a location where someone is available to receive the package 

If your package was not delivered and tracking shows it as lost in transit — we will send a replacement at no cost. 

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DAMAGED OR WRONG ITEM

Received a damaged or incorrect item?
→ We cover all return and reshipping costs
→ Contact us within 7 days of receiving your order
→ Photo of the issue required Email : support@kinorax.ca

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CONTACT support@kinorax.ca 

Response within 24–48 hours 

English & French support available