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  • Ships from Canada — Free shipping

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    Shipping policy

    Processing Time All orders are processed within 1–2 business days.
    Shipping Time Standard : 5–8 business days Free shipping
    Ships from Canada only. No customs fees. No surprises.

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    RETURN & REFUND POLICY


    30-Day Money-Back Guarantee Not satisfied?
    Contact us within 30 days of receiving your order.
    How it works :
    → Email support@kinorax.ca with your order number
    → Return the product at your expense
    → We recommend using a tracked shipping service
    → Refund processed within 3–5 business days upon reception

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    EXCHANGES 

    Need a different size? 

    We're happy to exchange your sleeve within 30 days of delivery. 

    Please note : 

    → Return shipping costs are the responsibility of the customer 

    → We will cover shipping on the new item sent to you 

    To request an exchange : Email support@kinorax.ca with your order number and desired size. 

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    LOST OR MISSING PACKAGES 

    Package not arrived after 10 business days? 

    Contact us at support@kinorax.ca and we will investigate with the carrier. 

    Please note , Kinorax is not responsible for : 

    → Packages marked as delivered by the carrier but not received 

    → Packages left in an unsecured location (door, porch, mailbox) and subsequently stolen or missing 

    → Packages delivered to an incorrect address provided at checkout To protect your delivery, we recommend : 

    ✓ Using a secure delivery address 

    ✓ Adding delivery instructions at checkout 

    ✓ Choosing a location where someone is available to receive the package 

    If your package was not delivered and tracking shows it as lost in transit — we will send a replacement at no cost. 

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    DAMAGED OR WRONG ITEM


    Received a damaged or incorrect item?
    → We cover all return and reshipping costs
    → Contact us within 7 days of receiving your order
    → Photo of the issue required Email : support@kinorax.ca

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    CONTACT support@kinorax.ca 

    Response within 24–48 hours 

    English & French support available