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Introduction
At Kinorax, we are committed to ensuring that you receive your Items as quickly as possible and in optimal condition. Our logistics are designed to provide you with a smooth and transparent experience.
We ship our products from our fulfillment centers located in Ottawa ,ON .
Shipping zones: We ship to all Canadian provinces and territories. Every order ships from our Canadian fulfilment centre — no customs fees, no USD conversion, no unexpected charges at your door.
Shipping fees: Standard delivery is Free
Customs & taxes: None — ships domestic
All prices displayed in: Canadian dollars (CAD)
To avoid any surprises, here is a breakdown of our processing times:
Order cutoff time: Orders placed before 02:00 PM Ottawa time are processed the same day. Orders placed after this time are processed on the next business day.
Processing time: 1 to 2 business days.
Shipping time: 3 to 7 business days.
Estimated total delivery time: You will receive your order within
Ontario & Quebec3–5 business days
Atlantic Canada (NL, NS, NB, PEI)4–6 business days
Alberta & British Columbia5–7 business days
Prairies & Territories5–8 business days
Once your order has been shipped, you will receive an automatic email notification including:
Your unique tracking number
A direct link to the carrier’s tracking portal Canada Post
Access to our internal page: “Track My Order”
We ensure the quality and integrity of your items until they reach your doorstep:
Secure packaging: Each order is carefully packaged to withstand shipping conditions.
Compliance guarantee: All our products are covered by a [Duration, e.g., 2-year] warranty.
Trial period: You have 30 days to change your mind (see our Return Policy).
Despite our best efforts, issues may occasionally occur. Here’s what to do:
Package not received: If your tracking shows “delivered” but you have not received your order, please contact us within [48/72 hours].
Damaged item: If your item arrives damaged, please take photos immediately.
Contact: Email us at support@kinorax.ca with your order number. We will provide a solution (replacement or refund) within [48/72 hours].